{
"name": "Customer Support Triage",
"flow": [
{
"id": 1,
"module": "google-email:triggerWatchNewEmails",
"version": 4,
"parameters": {
"from": "",
"size": {
"unit": "M",
"amount": null,
"criteria": "larger"
},
"limit": 10,
"folder": "INBOX",
"format": "full",
"subject": "",
"criteria": "all",
"labelIds": "",
"markSeen": false,
"filterType": "simpleSearch",
"excludeWords": "",
"includeWords": "",
"hasAttachment": false
},
"mapper": {},
"metadata": {
"designer": {
"x": 533,
"y": -10
},
"setupValidation": {
"result": {
"valid": true,
"fields": []
},
"version": 1,
"configuration": "1495659b0f8c5a3c"
},
"restore": {
"parameters": {
"size": {
"nested": {
"unit": {
"label": "MB (megabytes)"
},
"criteria": {
"label": "Greater than"
}
}
},
"folder": {
"label": "Inbox"
},
"format": {
"label": "Full content"
},
"criteria": {
"label": "All messages"
},
"filterType": {
"label": "Simple filter"
}
}
},
"parameters": [
{
"name": "__IMTCONN__",
"type": "account:google-email",
"label": "Connection",
"required": true
},
{
"name": "filterType",
"type": "select",
"label": "Filter type",
"required": true,
"validate": {
"enum": [
"simpleSearch",
"gmailSearch"
]
}
},
{
"name": "format",
"type": "select",
"label": "Content format",
"required": true,
"validate": {
"enum": [
"full",
"raw",
"metadata",
"minimal"
]
}
},
{
"name": "folder",
"type": "select",
"label": "Folder",
"required": true
},
{
"name": "labelIds",
"type": "select",
"label": "Label"
},
{
"name": "criteria",
"type": "select",
"label": "Criteria",
"required": true,
"validate": {
"enum": [
"all",
"is:read",
"is:unread"
]
}
},
{
"name": "markSeen",
"type": "boolean",
"label": "Mark email message(s) as read when fetched"
},
{
"name": "limit",
"type": "uinteger",
"label": "Limit",
"required": true,
"validate": {
"max": 500
}
},
{
"name": "from",
"type": "email",
"label": "Sender email address"
},
{
"name": "subject",
"type": "text",
"label": "Subject"
},
{
"name": "includeWords",
"type": "text",
"label": "Has the words"
},
{
"name": "excludeWords",
"type": "text",
"label": "Doesn't have"
},
{
"name": "size",
"spec": [
{
"name": "criteria",
"type": "select",
"label": "Criteria",
"validate": {
"enum": [
"larger",
"smaller"
]
}
},
{
"name": "amount",
"type": "integer",
"label": "Size",
"validate": {
"min": 0
}
},
{
"name": "unit",
"type": "select",
"label": "Size unit",
"validate": {
"enum": [
"M",
"K",
"bytes"
]
}
}
],
"type": "collection",
"label": "Email size"
},
{
"name": "hasAttachment",
"type": "boolean",
"label": "Only emails with attachments/media",
"required": true
}
],
"interface": [
{
"name": "id",
"type": "text",
"label": "Message ID"
},
{
"name": "threadId",
"type": "text",
"label": "Thread ID"
},
{
"name": "internalDate",
"type": "date",
"label": "Date"
},
{
"name": "subject",
"type": "text",
"label": "Subject",
"condition": true
},
{
"name": "fromName",
"type": "text",
"label": "From (name)",
"condition": true
},
{
"name": "fromEmail",
"type": "text",
"label": "From (email)",
"condition": true
},
{
"name": "to",
"spec": {
"spec": [
{
"name": "name",
"type": "text",
"label": "Name"
},
{
"name": "email",
"type": "text",
"label": "Email"
}
],
"type": "collection"
},
"type": "array",
"label": "To",
"condition": true
},
{
"name": "cc",
"spec": [
{
"name": "email",
"type": "email",
"label": "Email"
},
{
"name": "name",
"type": "text",
"label": "Name"
}
],
"type": "array",
"label": "CC",
"condition": true
},
{
"name": "bcc",
"spec": [
{
"name": "email",
"type": "email",
"label": "Email"
},
{
"name": "name",
"type": "text",
"label": "Name"
}
],
"type": "array",
"label": "BCC",
"condition": true
},
{
"name": "snippet",
"type": "text",
"label": "Snippet"
},
{
"name": "fullTextBody",
"type": "text",
"label": "Full text body",
"condition": true
},
{
"name": "htmlBody",
"type": "text",
"label": "HTML body",
"condition": true
},
{
"name": "hasAttachment",
"type": "boolean",
"label": "Has attachment",
"condition": true
},
{
"name": "hasMedia",
"type": "boolean",
"label": "Has media",
"condition": true
},
{
"name": "sysFolders",
"spec": [
{
"name": "id",
"type": "text",
"label": "System folder ID"
},
{
"name": "name",
"type": "text",
"label": "System folder name"
}
],
"type": "array",
"label": "System folders"
},
{
"name": "categoryFolders",
"spec": [
{
"name": "id",
"type": "text",
"label": "Category folder ID"
},
{
"name": "name",
"type": "text",
"label": "Category folder name"
}
],
"type": "array",
"label": "Category folders"
},
{
"name": "userLabelFolders",
"spec": [
{
"name": "id",
"type": "text",
"label": "User label folder ID"
},
{
"name": "name",
"type": "text",
"label": "User label folder name"
}
],
"type": "array",
"label": "User label folders"
},
{
"name": "labelIds",
"spec": {
"type": "text"
},
"type": "array",
"label": "Message folder IDs"
},
{
"name": "headers",
"spec": [
{
"name": "Delivered-To",
"type": "text",
"label": "Delivered-To"
},
{
"name": "Received",
"type": "text",
"label": "Received"
},
{
"name": "Date",
"type": "text",
"label": "Date (header)"
},
{
"name": "X-Original-Sender",
"type": "text"
},
{
"name": "Reply-To",
"type": "text"
},
{
"name": "Subject",
"type": "text",
"label": "Subject"
},
{
"name": "From",
"type": "text",
"label": "From"
},
{
"name": "To",
"type": "text",
"label": "To"
},
{
"name": "Message-ID",
"type": "text",
"label": "Message-ID"
},
{
"name": "In-Reply-To",
"type": "text",
"label": "In-Reply-To"
}
],
"type": "collection",
"label": "Headers",
"condition": true
},
{
"name": "sizeEstimate",
"type": "number",
"label": "Size estimate"
},
{
"name": "historyId",
"type": "text",
"label": "History ID"
}
]
}
},
{
"id": 13,
"module": "google-docs:getADocument",
"version": 1,
"parameters": {},
"filter": null,
"mapper": {
"filter": "image",
"select": "dropdown",
"document": "",
"destination": "drive",
"includeTabsContent": false
},
"metadata": {
"designer": {
"x": 900,
"y": 0
},
"setupValidation": {
"result": {
"valid": true,
"fields": []
},
"version": 1,
"configuration": "b5d2c2c2192ac6c0"
},
"restore": {
"expect": {
"filter": {
"label": "Image"
},
"select": {
"label": "By Dropdown"
},
"destination": {
"label": "My Drive"
}
},
"parameters": {}
},
"parameters": [
{
"name": "__IMTCONN__",
"type": "account:google",
"label": "Connection",
"required": true
}
],
"expect": [
{
"name": "select",
"type": "select",
"label": "Get Content of a Document",
"required": true,
"validate": {
"enum": [
"map",
"dropdown"
]
}
},
{
"name": "includeTabsContent",
"type": "boolean",
"label": "Include Tabs Content",
"required": true
},
{
"name": "filter",
"type": "select",
"label": "Filter",
"required": true,
"validate": {
"enum": [
"image",
"drawing",
"chart"
]
}
},
{
"name": "destination",
"type": "select",
"label": "Choose a Drive",
"required": true,
"validate": {
"enum": [
"drive",
"share",
"team"
]
}
},
{
"name": "document",
"type": "file",
"label": "Document ID",
"required": true
}
]
}
},
{
"id": 3,
"module": "deepseek-ai:createAChatCompletion",
"version": 1,
"parameters": {},
"mapper": {
"messages": [
{
"role": "system",
"content": "You are a customer support triage assistant for Brightside Cleaning Co., a home cleaning business in Austin.\r\n\r\nRead the customer email and the approved FAQ. Return ONLY a JSON object with these keys:\r\n- \"category\": one of \"faq\", \"complaint\", \"billing\", \"refund\", \"account\", \"urgent\", \"spam\", \"other\"\r\n- \"faq_id\": the ID of the FAQ entry that fully answers the email, or \"none\"\r\n- \"urgency\": \"low\", \"normal\" or \"high\"\r\n- \"summary\": one sentence, max 25 words, describing what the customer wants\r\n- \"draft_reply\": a reply to the customer, or \"\" (empty)\r\n\r\nRules:\r\n1. Write a draft_reply ONLY when category is \"faq\" and one FAQ entry fully answers the question. Use only the facts in that FAQ answer. Never invent prices, policies, dates or promises.\r\n2. If the question is not fully answered by the FAQ, set faq_id to \"none\" and draft_reply to \"\".\r\n3. Complaints, billing questions, refunds, account changes, legal issues and anything urgent never get a draft_reply.\r\n4. In draft_reply: greet the customer by first name if the email shows it, answer in 2 to 4 short sentences, and sign as \"Thanks,
The Brightside team\". Separate the greeting, the answer and the sign-off with HTML line breaks, like this: \"Hi Anna,
Yes, we're open...
Thanks,
The Brightside team\". Do not use \\n in draft_reply.\r\n\r\nRespond with a valid json object only, with no extra text."
},
{
"role": "user",
"content": "Customer email\r\nSubject: {{1.subject}}\r\nBody:\r\n{{1.fullTextBody}}\r\n\r\nApproved FAQ:\r\n{{13.text}}"
}
],
"model": "deepseek-v4-pro",
"max_tokens": "8000",
"thinking": true,
"reasoning_effort": "high",
"temperature": "0",
"response_format": {
"type": "json_object"
},
"top_p": "1"
},
"metadata": {
"designer": {
"x": 1200,
"y": 0
},
"setupValidation": {
"version": 1,
"configuration": "44be782923551703",
"result": {
"valid": true,
"fields": []
}
},
"restore": {
"parameters": {},
"expect": {
"messages": {
"mode": "chose",
"items": [
{
"role": {
"mode": "chose",
"label": "System"
}
},
{
"role": {
"mode": "chose",
"label": "User"
}
}
]
},
"model": {
"mode": "chose",
"label": "deepseek-v4-pro"
},
"thinking": {
"mode": "chose"
},
"reasoning_effort": {
"mode": "chose",
"label": "High"
},
"response_format": {
"nested": {
"type": {
"mode": "chose",
"label": "JSON Object"
}
}
},
"stop": {
"mode": "chose"
},
"logprobs": {
"mode": "chose"
}
}
},
"parameters": [
{
"name": "__IMTCONN__",
"type": "account:deepseek-ai",
"label": "Connection",
"required": true
}
],
"expect": [
{
"name": "messages",
"type": "array",
"label": "Messages",
"required": true,
"spec": [
{
"name": "role",
"type": "select",
"label": "Role",
"dynamic": true,
"options": [
{
"label": "User",
"value": "user"
},
{
"label": "System",
"value": "system"
},
{
"label": "Assistant",
"value": "assistant"
}
],
"required": true
},
{
"name": "content",
"type": "text",
"label": "Content",
"required": true
},
{
"name": "name",
"type": "text",
"label": "Name"
}
]
},
{
"name": "model",
"type": "select",
"label": "Model",
"required": true
},
{
"name": "max_tokens",
"type": "number",
"label": "Max Tokens",
"validate": {
"max": 393216,
"min": 1
}
},
{
"name": "thinking",
"type": "boolean",
"label": "Thinking"
},
{
"name": "reasoning_effort",
"type": "select",
"label": "Reasoning Effort",
"validate": {
"enum": [
"high",
"max"
]
}
},
{
"name": "temperature",
"type": "number",
"label": "Temperature",
"validate": {
"max": 2,
"min": 0
}
},
{
"name": "response_format",
"type": "collection",
"label": "Response Format",
"spec": [
{
"name": "type",
"type": "select",
"label": "Type",
"validate": {
"enum": [
"text",
"json_object"
]
}
}
]
},
{
"name": "stop",
"type": "array",
"label": "Stop",
"spec": {
"type": "text",
"name": "value"
}
},
{
"name": "top_p",
"type": "number",
"label": "Top P",
"validate": {
"max": 1,
"min": 0
}
},
{
"name": "logprobs",
"type": "boolean",
"label": "Logprobs"
},
{
"name": "top_logprobs",
"type": "number",
"label": "Top Logprobs",
"validate": {
"max": 20,
"min": 0
}
},
{
"name": "tools",
"type": "any",
"label": "Tools"
},
{
"name": "tool_choice",
"type": "any",
"label": "Tool Choice"
},
{
"name": "user_id",
"type": "text",
"label": "User ID",
"validate": {
"max": 512,
"pattern": "^[a-zA-Z0-9-_]+$"
}
}
],
"advanced": true
}
},
{
"id": 8,
"module": "json:ParseJSON",
"version": 1,
"parameters": {},
"filter": null,
"mapper": {
"json": "{{trim(replace(replace(3.choices[].message.content; ```json; emptystring); ```; emptystring))}}"
},
"metadata": {
"designer": {
"x": 1529,
"y": -5
},
"setupValidation": {
"result": {
"valid": true,
"fields": []
},
"version": 1,
"configuration": "9c74d21bff417dda"
},
"restore": {
"parameters": {}
},
"parameters": [
{
"name": "type",
"type": "udt",
"label": "Data structure"
}
],
"expect": [
{
"name": "json",
"type": "text",
"label": "JSON string",
"required": true
}
],
"interface": [
{
"help": "",
"name": "category",
"type": "text",
"label": "Category"
},
{
"help": "",
"name": "faq_id",
"type": "text",
"label": "Faq ID"
},
{
"help": "",
"name": "urgency",
"type": "text",
"label": "Urgency"
},
{
"help": "",
"name": "summary",
"type": "text",
"label": "Summary"
},
{
"help": "",
"name": "draft_reply",
"type": "text",
"label": "Draft reply"
}
]
}
},
{
"id": 5,
"module": "builtin:BasicRouter",
"version": 1,
"parameters": {
"else": 2
},
"mapper": null,
"metadata": {
"designer": {
"x": 1800,
"y": 0
}
},
"routes": [
{
"flow": [
{
"id": 9,
"module": "google-email:createADraft",
"version": 4,
"parameters": {},
"filter": {
"name": "Draft reply",
"conditions": [
[
{
"a": "{{8.category}}",
"b": "faq",
"o": "text:equal"
},
{
"a": "{{8.faq_id}}",
"b": "none",
"o": "text:notequal"
},
{
"a": "{{8.urgency}}",
"b": "high",
"o": "text:notequal"
}
]
]
},
"mapper": {
"to": [
"{{1.fromEmail}}"
],
"subject": "{{1.subject}}",
"bodyType": "rawHtml",
"content": "{{8.draft_reply}}"
},
"metadata": {
"designer": {
"x": 2100,
"y": -300
},
"setupValidation": {
"version": 1,
"configuration": "88e58561a49279b",
"result": {
"valid": true,
"fields": []
}
},
"restore": {
"parameters": {},
"expect": {
"from": {
"mode": "chose"
},
"to": {
"mode": "chose",
"items": [
null
]
},
"emailHeaders": {
"mode": "chose"
},
"bodyType": {
"label": "Raw HTML"
},
"attachments": {
"mode": "chose"
},
"cc": {
"mode": "chose"
},
"bcc": {
"mode": "chose"
},
"folders": {
"mode": "chose"
}
}
},
"parameters": [
{
"name": "__IMTCONN__",
"type": "account:google-email",
"label": "Connection",
"required": true
}
],
"expect": [
{
"name": "from",
"type": "select",
"label": "From"
},
{
"name": "to",
"type": "array",
"label": "To",
"required": true,
"spec": {
"type": "email",
"label": "Recipient email address",
"required": true,
"name": "value"
}
},
{
"name": "emailHeaders",
"type": "array",
"label": "Additional email headers",
"spec": {
"spec": [
{
"name": "key",
"type": "text",
"label": "Key",
"required": true
},
{
"name": "value",
"type": "text",
"label": "Value"
}
],
"type": "collection",
"label": "Email header",
"name": "value"
}
},
{
"name": "subject",
"type": "text",
"label": "Subject"
},
{
"name": "bodyType",
"type": "select",
"label": "Body type",
"required": true,
"validate": {
"enum": [
"rawHtml",
"collection"
]
}
},
{
"name": "attachments",
"type": "array",
"label": "Attachments",
"spec": {
"spec": [
{
"name": "filename",
"type": "filename",
"label": "File name",
"required": true,
"semantic": "file:name"
},
{
"name": "data",
"type": "buffer",
"label": "Data",
"required": true,
"semantic": "file:data"
}
],
"type": "collection",
"label": "Attachment",
"name": "value"
}
},
{
"name": "cc",
"type": "array",
"label": "CC recipients",
"spec": {
"type": "email",
"label": "Recipient email address",
"name": "value"
}
},
{
"name": "bcc",
"type": "array",
"label": "BCC recipients",
"spec": {
"type": "email",
"label": "Recipient email address",
"name": "value"
}
},
{
"name": "threadId",
"type": "text",
"label": "Thread ID"
},
{
"name": "folders",
"type": "select",
"label": "Folders",
"multiple": true
},
{
"name": "content",
"type": "text",
"label": "Content"
}
]
}
},
{
"id": 15,
"module": "google-sheets:addRow",
"version": 2,
"parameters": {},
"mapper": {
"from": "drive",
"mode": "select",
"values": {
"0": "{{formatDate(now; \"YYYY-MM-DD HH:mm\")}}",
"1": "{{1.id}}",
"2": "{{1.fromEmail}}",
"3": "{{1.subject}}",
"4": "{{8.category}}",
"5": "{{8.faq_id}}",
"6": "draft",
"7": "{{8.summary}}"
},
"sheetId": "Tickets",
"spreadsheetId": "",
"includesHeaders": true,
"insertDataOption": "INSERT_ROWS",
"useColumnHeaders": false,
"valueInputOption": "USER_ENTERED",
"insertUnformatted": false
},
"metadata": {
"designer": {
"x": 2400,
"y": -300
},
"setupValidation": {
"result": {
"valid": true,
"fields": []
},
"version": 1,
"configuration": "76a137e349744538"
},
"restore": {
"expect": {
"from": {
"label": "My Drive"
},
"mode": {
"label": "Search by path"
},
"sheetId": {
"label": "Tickets"
},
"includesHeaders": {
"label": "Yes"
},
"insertDataOption": {
"mode": "chose",
"label": "Insert rows"
},
"useColumnHeaders": {
"label": "No"
},
"valueInputOption": {
"mode": "chose",
"label": "User entered"
},
"insertUnformatted": {
"mode": "chose"
}
},
"parameters": {}
},
"parameters": [
{
"name": "__IMTCONN__",
"type": "account:google",
"label": "Connection",
"required": true
}
],
"expect": [
{
"name": "mode",
"type": "select",
"label": "Search Method",
"required": true,
"validate": {
"enum": [
"select",
"fromAll",
"map"
]
}
},
{
"name": "insertUnformatted",
"type": "boolean",
"label": "Unformatted",
"required": true
},
{
"name": "valueInputOption",
"type": "select",
"label": "Value input option",
"required": true,
"validate": {
"enum": [
"USER_ENTERED",
"RAW"
]
}
},
{
"name": "insertDataOption",
"type": "select",
"label": "Insert data option",
"validate": {
"enum": [
"INSERT_ROWS",
"OVERWRITE"
]
}
},
{
"name": "from",
"type": "select",
"label": "Drive",
"required": true,
"validate": {
"enum": [
"drive",
"share",
"team"
]
}
},
{
"name": "spreadsheetId",
"type": "file",
"label": "Spreadsheet Name",
"required": true
},
{
"name": "sheetId",
"type": "select",
"label": "Sheet Name",
"required": true
},
{
"name": "includesHeaders",
"type": "select",
"label": "Table contains headers",
"required": true,
"validate": {
"enum": [
true,
false
]
}
},
{
"name": "useColumnHeaders",
"type": "select",
"label": "Use column headers as IDs of the columns",
"required": true,
"validate": {
"enum": [
true,
false
]
}
},
{
"name": "values",
"spec": [
{
"name": "0",
"type": "text",
"label": "received_at (A)"
},
{
"name": "1",
"type": "text",
"label": "message_id (B)"
},
{
"name": "2",
"type": "text",
"label": "from_email (C)"
},
{
"name": "3",
"type": "text",
"label": "subject (D)"
},
{
"name": "4",
"type": "text",
"label": "category (E)"
},
{
"name": "5",
"type": "text",
"label": "faq_id (F)"
},
{
"name": "6",
"type": "text",
"label": "route (G)"
},
{
"name": "7",
"type": "text",
"label": "summary (H)"
},
{
"name": "8",
"type": "text",
"label": "(I)"
},
{
"name": "9",
"type": "text",
"label": "(J)"
},
{
"name": "10",
"type": "text",
"label": "(K)"
},
{
"name": "11",
"type": "text",
"label": "(L)"
},
{
"name": "12",
"type": "text",
"label": "(M)"
},
{
"name": "13",
"type": "text",
"label": "(N)"
},
{
"name": "14",
"type": "text",
"label": "(O)"
},
{
"name": "15",
"type": "text",
"label": "(P)"
},
{
"name": "16",
"type": "text",
"label": "(Q)"
},
{
"name": "17",
"type": "text",
"label": "(R)"
},
{
"name": "18",
"type": "text",
"label": "(S)"
},
{
"name": "19",
"type": "text",
"label": "(T)"
},
{
"name": "20",
"type": "text",
"label": "(U)"
},
{
"name": "21",
"type": "text",
"label": "(V)"
},
{
"name": "22",
"type": "text",
"label": "(W)"
},
{
"name": "23",
"type": "text",
"label": "(X)"
},
{
"name": "24",
"type": "text",
"label": "(Y)"
},
{
"name": "25",
"type": "text",
"label": "(Z)"
}
],
"type": "collection",
"label": "Values in columns",
"metadata": [
[
[
"received_at",
"message_id",
"from_email",
"subject",
"category",
"faq_id",
"route",
"summary"
]
]
]
}
]
}
}
]
},
{
"flow": [
{
"id": 10,
"module": "google-sheets:addRow",
"version": 2,
"parameters": {},
"filter": {
"name": "Spam",
"conditions": [
[
{
"a": "{{8.category}}",
"b": "spam",
"o": "text:equal:ci"
}
]
]
},
"mapper": {
"from": "drive",
"mode": "select",
"values": {
"0": "{{formatDate(now; \"YYYY-MM-DD HH:mm\")}}",
"1": "{{1.id}}",
"2": "{{1.fromEmail}}",
"3": "{{1.subject}}",
"4": "{{8.category}}",
"5": "{{8.faq_id}}",
"6": "spam",
"7": "{{8.summary}}"
},
"sheetId": "Tickets",
"spreadsheetId": "",
"includesHeaders": true,
"insertDataOption": "INSERT_ROWS",
"useColumnHeaders": false,
"valueInputOption": "USER_ENTERED",
"insertUnformatted": false
},
"metadata": {
"designer": {
"x": 2346,
"y": 0
},
"setupValidation": {
"result": {
"valid": true,
"fields": []
},
"version": 1,
"configuration": "931d7bddc2a3be1e"
},
"restore": {
"expect": {
"from": {
"label": "My Drive"
},
"mode": {
"label": "Search by path"
},
"sheetId": {
"label": "Tickets"
},
"includesHeaders": {
"label": "Yes"
},
"insertDataOption": {
"mode": "chose",
"label": "Insert rows"
},
"useColumnHeaders": {
"label": "No"
},
"valueInputOption": {
"mode": "chose",
"label": "User entered"
},
"insertUnformatted": {
"mode": "chose"
}
},
"parameters": {}
},
"parameters": [
{
"name": "__IMTCONN__",
"type": "account:google",
"label": "Connection",
"required": true
}
],
"expect": [
{
"name": "mode",
"type": "select",
"label": "Search Method",
"required": true,
"validate": {
"enum": [
"select",
"fromAll",
"map"
]
}
},
{
"name": "insertUnformatted",
"type": "boolean",
"label": "Unformatted",
"required": true
},
{
"name": "valueInputOption",
"type": "select",
"label": "Value input option",
"required": true,
"validate": {
"enum": [
"USER_ENTERED",
"RAW"
]
}
},
{
"name": "insertDataOption",
"type": "select",
"label": "Insert data option",
"validate": {
"enum": [
"INSERT_ROWS",
"OVERWRITE"
]
}
},
{
"name": "from",
"type": "select",
"label": "Drive",
"required": true,
"validate": {
"enum": [
"drive",
"share",
"team"
]
}
},
{
"name": "spreadsheetId",
"type": "file",
"label": "Spreadsheet Name",
"required": true
},
{
"name": "sheetId",
"type": "select",
"label": "Sheet Name",
"required": true
},
{
"name": "includesHeaders",
"type": "select",
"label": "Table contains headers",
"required": true,
"validate": {
"enum": [
true,
false
]
}
},
{
"name": "useColumnHeaders",
"type": "select",
"label": "Use column headers as IDs of the columns",
"required": true,
"validate": {
"enum": [
true,
false
]
}
},
{
"name": "values",
"spec": [
{
"name": "0",
"type": "text",
"label": "received_at (A)"
},
{
"name": "1",
"type": "text",
"label": "message_id (B)"
},
{
"name": "2",
"type": "text",
"label": "from_email (C)"
},
{
"name": "3",
"type": "text",
"label": "subject (D)"
},
{
"name": "4",
"type": "text",
"label": "category (E)"
},
{
"name": "5",
"type": "text",
"label": "faq_id (F)"
},
{
"name": "6",
"type": "text",
"label": "route (G)"
},
{
"name": "7",
"type": "text",
"label": "summary (H)"
},
{
"name": "8",
"type": "text",
"label": "(I)"
},
{
"name": "9",
"type": "text",
"label": "(J)"
},
{
"name": "10",
"type": "text",
"label": "(K)"
},
{
"name": "11",
"type": "text",
"label": "(L)"
},
{
"name": "12",
"type": "text",
"label": "(M)"
},
{
"name": "13",
"type": "text",
"label": "(N)"
},
{
"name": "14",
"type": "text",
"label": "(O)"
},
{
"name": "15",
"type": "text",
"label": "(P)"
},
{
"name": "16",
"type": "text",
"label": "(Q)"
},
{
"name": "17",
"type": "text",
"label": "(R)"
},
{
"name": "18",
"type": "text",
"label": "(S)"
},
{
"name": "19",
"type": "text",
"label": "(T)"
},
{
"name": "20",
"type": "text",
"label": "(U)"
},
{
"name": "21",
"type": "text",
"label": "(V)"
},
{
"name": "22",
"type": "text",
"label": "(W)"
},
{
"name": "23",
"type": "text",
"label": "(X)"
},
{
"name": "24",
"type": "text",
"label": "(Y)"
},
{
"name": "25",
"type": "text",
"label": "(Z)"
}
],
"type": "collection",
"label": "Values in columns",
"metadata": [
[
[
"received_at",
"message_id",
"from_email",
"subject",
"category",
"faq_id",
"route",
"summary"
]
]
]
}
]
}
}
]
},
{
"flow": [
{
"id": 11,
"module": "google-email:sendAnEmail",
"version": 4,
"parameters": {},
"filter": {
"name": "Needs a human",
"conditions": []
},
"mapper": {
"to": [
"you@example.com"
],
"content": "Category: {{8.category}}
\r\nUrgency: {{8.urgency}}
\r\nSummary: {{8.summary}}
\r\nOriginal message:
\r\n{{1.fullTextBody}}",
"subject": "[Needs a human] {{8.category}}: {{1.subject}} ",
"bodyType": "rawHtml"
},
"metadata": {
"designer": {
"x": 2100,
"y": 300
},
"setupValidation": {
"version": 1,
"configuration": "4443011b75a2b285",
"result": {
"valid": true,
"fields": []
}
},
"restore": {
"expect": {
"cc": {
"mode": "chose"
},
"to": {
"mode": "chose",
"items": [
null
]
},
"bcc": {
"mode": "chose"
},
"from": {
"mode": "chose",
"label": "Empty"
},
"bodyType": {
"label": "Raw HTML"
},
"attachments": {
"mode": "chose"
},
"emailHeaders": {
"mode": "chose"
}
},
"parameters": {}
},
"parameters": [
{
"name": "__IMTCONN__",
"type": "account:google-email",
"label": "Connection",
"required": true
}
],
"expect": [
{
"name": "to",
"spec": {
"name": "value",
"type": "email",
"label": "Recipient email address",
"required": true,
"validate": true
},
"type": "array",
"label": "To",
"required": true
},
{
"name": "subject",
"type": "text",
"label": "Subject"
},
{
"name": "bodyType",
"type": "select",
"label": "Body type",
"required": true,
"validate": {
"enum": [
"rawHtml",
"collection"
]
}
},
{
"name": "attachments",
"spec": {
"name": "value",
"spec": [
{
"name": "filename",
"type": "filename",
"label": "File name",
"required": true,
"semantic": "file:name"
},
{
"name": "data",
"type": "buffer",
"label": "Data",
"required": true,
"semantic": "file:data"
}
],
"type": "collection",
"label": "Attachment"
},
"type": "array",
"label": "Attachments"
},
{
"name": "from",
"type": "select",
"label": "From"
},
{
"name": "cc",
"spec": {
"name": "value",
"type": "email",
"label": "Recipient email address"
},
"type": "array",
"label": "CC recipients"
},
{
"name": "bcc",
"spec": {
"name": "value",
"type": "email",
"label": "Recipient email address"
},
"type": "array",
"label": "BCC recipients"
},
{
"name": "emailHeaders",
"spec": {
"name": "value",
"spec": [
{
"name": "key",
"type": "text",
"label": "Key",
"required": true
},
{
"name": "value",
"type": "text",
"label": "Value"
}
],
"type": "collection",
"label": "Email header"
},
"type": "array",
"label": "Additional email headers"
},
{
"name": "content",
"type": "text",
"label": "Content"
}
]
}
},
{
"id": 12,
"module": "google-sheets:addRow",
"version": 2,
"parameters": {},
"mapper": {
"from": "drive",
"mode": "select",
"values": {
"0": "{{formatDate(now; \"YYYY-MM-DD HH:mm\")}}",
"1": "{{1.id}}",
"2": "{{1.fromEmail}}",
"3": "{{1.subject}}",
"4": "{{8.category}}",
"5": "{{8.faq_id}}",
"6": "human",
"7": "{{8.summary}}"
},
"sheetId": "Tickets",
"spreadsheetId": "",
"includesHeaders": true,
"insertDataOption": "INSERT_ROWS",
"useColumnHeaders": false,
"valueInputOption": "USER_ENTERED",
"insertUnformatted": false
},
"metadata": {
"designer": {
"x": 2400,
"y": 300
},
"setupValidation": {
"result": {
"valid": true,
"fields": []
},
"version": 1,
"configuration": "c4776ae53839b5ee"
},
"restore": {
"expect": {
"from": {
"label": "My Drive"
},
"mode": {
"label": "Search by path"
},
"sheetId": {
"label": "Tickets"
},
"includesHeaders": {
"label": "Yes"
},
"insertDataOption": {
"mode": "chose",
"label": "Insert rows"
},
"useColumnHeaders": {
"label": "No"
},
"valueInputOption": {
"mode": "chose",
"label": "User entered"
},
"insertUnformatted": {
"mode": "chose"
}
},
"parameters": {}
},
"parameters": [
{
"name": "__IMTCONN__",
"type": "account:google",
"label": "Connection",
"required": true
}
],
"expect": [
{
"name": "mode",
"type": "select",
"label": "Search Method",
"required": true,
"validate": {
"enum": [
"select",
"fromAll",
"map"
]
}
},
{
"name": "insertUnformatted",
"type": "boolean",
"label": "Unformatted",
"required": true
},
{
"name": "valueInputOption",
"type": "select",
"label": "Value input option",
"required": true,
"validate": {
"enum": [
"USER_ENTERED",
"RAW"
]
}
},
{
"name": "insertDataOption",
"type": "select",
"label": "Insert data option",
"validate": {
"enum": [
"INSERT_ROWS",
"OVERWRITE"
]
}
},
{
"name": "from",
"type": "select",
"label": "Drive",
"required": true,
"validate": {
"enum": [
"drive",
"share",
"team"
]
}
},
{
"name": "spreadsheetId",
"type": "file",
"label": "Spreadsheet Name",
"required": true
},
{
"name": "sheetId",
"type": "select",
"label": "Sheet Name",
"required": true
},
{
"name": "includesHeaders",
"type": "select",
"label": "Table contains headers",
"required": true,
"validate": {
"enum": [
true,
false
]
}
},
{
"name": "useColumnHeaders",
"type": "select",
"label": "Use column headers as IDs of the columns",
"required": true,
"validate": {
"enum": [
true,
false
]
}
},
{
"name": "values",
"spec": [
{
"name": "0",
"type": "text",
"label": "received_at (A)"
},
{
"name": "1",
"type": "text",
"label": "message_id (B)"
},
{
"name": "2",
"type": "text",
"label": "from_email (C)"
},
{
"name": "3",
"type": "text",
"label": "subject (D)"
},
{
"name": "4",
"type": "text",
"label": "category (E)"
},
{
"name": "5",
"type": "text",
"label": "faq_id (F)"
},
{
"name": "6",
"type": "text",
"label": "route (G)"
},
{
"name": "7",
"type": "text",
"label": "summary (H)"
},
{
"name": "8",
"type": "text",
"label": "(I)"
},
{
"name": "9",
"type": "text",
"label": "(J)"
},
{
"name": "10",
"type": "text",
"label": "(K)"
},
{
"name": "11",
"type": "text",
"label": "(L)"
},
{
"name": "12",
"type": "text",
"label": "(M)"
},
{
"name": "13",
"type": "text",
"label": "(N)"
},
{
"name": "14",
"type": "text",
"label": "(O)"
},
{
"name": "15",
"type": "text",
"label": "(P)"
},
{
"name": "16",
"type": "text",
"label": "(Q)"
},
{
"name": "17",
"type": "text",
"label": "(R)"
},
{
"name": "18",
"type": "text",
"label": "(S)"
},
{
"name": "19",
"type": "text",
"label": "(T)"
},
{
"name": "20",
"type": "text",
"label": "(U)"
},
{
"name": "21",
"type": "text",
"label": "(V)"
},
{
"name": "22",
"type": "text",
"label": "(W)"
},
{
"name": "23",
"type": "text",
"label": "(X)"
},
{
"name": "24",
"type": "text",
"label": "(Y)"
},
{
"name": "25",
"type": "text",
"label": "(Z)"
}
],
"type": "collection",
"label": "Values in columns",
"metadata": [
[
[
"received_at",
"message_id",
"from_email",
"subject",
"category",
"faq_id",
"route",
"summary"
]
]
]
}
]
}
}
]
}
]
}
],
"metadata": {
"instant": false,
"version": 1,
"scenario": {
"roundtrips": 1,
"maxErrors": 3,
"autoCommit": true,
"autoCommitTriggerLast": true,
"sequential": false,
"slots": null,
"confidential": false,
"dataloss": false,
"dlq": false,
"freshVariables": false
},
"designer": {
"orphans": []
},
"notes": []
}
}